PRONTO Support
We are here to assist with your PRONTO mobile application experience. Review the instructions below for account access, technical troubleshooting, and account deletion.
Verified Support Contact
support@laestrategia.aiOperated by La Estrategia AI LLC. Response time: within 1–2 business days.
1. Account Access & Sign-In Assistance
If you are experiencing issues signing in or accessing your existing PRONTO account:
- Verify that you are using the email address associated with your PRONTO registration.
- Use the 'Forgot Password' link directly on the mobile app sign-in screen to trigger a password reset email.
- Check your spam or junk folder for the verification code or reset link.
- If you still cannot sign in, email support@laestrategia.ai with the subject 'Account Access Assistance' and include your registered email address.
2. Technical Issues & App Troubleshooting
For crashes, loading issues, or unexpected errors within the application:
- Ensure you have updated PRONTO to the latest version available in your app store.
- Force close and reopen the application on your mobile device.
- Confirm that your device has an active internet connection.
- To report a persistent issue, email support@laestrategia.ai with details including your device model, operating system version, and a brief description or screenshot of what occurred.
3. Account Deletion Instructions
PRONTO members can request permanent deletion of their account and associated data at any time:
- From inside the mobile app: Go to Profile → Settings → Account → Delete Account, then confirm your selection.
- By direct email request: If you cannot access the app, send an email to support@laestrategia.ai with the subject 'Account Deletion Request' from the email address registered to your PRONTO account.
- Include your full name and a clear statement confirming that you request permanent deletion.
- Upon receipt and verification, your account and associated personal data will be permanently removed in accordance with our Privacy Policy.
Publicly Accessible Informational Resource
This page is publicly accessible without login or registration. PRONTO does not sell products or services through this website. For questions about data handling and member rights, please review our Privacy Policy and Terms & Conditions.